Terms of Use

Rolaf Software Inc. – Terms of Use

Last updated: November 4, 2025

This Terms of Use policy (the "Policy") governs access to and use of the cloud-based service provided by Rolaf Software Inc. ("Rolaf," "we," "our," or "us"). By accessing or using the platform, you ("the client" or "you") agree to be bound by the terms of this Policy. If you do not agree with any of these terms, you must refrain from using the Service.

1. Service Description

Rolaf provides a cloud-based software solution designed for comprehensive management of waste container rental operations, including scheduling, billing, and logistics. The Service is intended for companies operating in the waste container rental or storage industry, or related services.

2. Access and Use Conditions

The Service is intended for professional use by a single business entity identified during registration. Sharing access to the Service between multiple business entities is strictly prohibited, even within the same corporate group. Each entity must maintain its own account.

The client is responsible for maintaining the confidentiality of login credentials and all activities conducted under their account. Rolaf is not liable for any unauthorized use of your account.

3. Acceptable Use

The client agrees to use the Service solely for legitimate business purposes and in accordance with applicable laws. It is strictly prohibited to:

Circumvent or attempt to bypass any security measures implemented by Rolaf;
Access, modify, or attempt to access data belonging to other clients;
Introduce any malicious code (virus, trojan, automated script, etc.);
Create excessive load on the Service's infrastructure;
Use the Service for fraudulent or illegal activities.

Rolaf reserves the right to temporarily or permanently suspend an account in the event of non-compliance with these obligations.

4. Pricing and Payments

The Service is offered on a monthly subscription basis, calculated according to the subscribed services and the number of trucks owned by the client. All amounts are stated in Canadian dollars and are payable in advance on the first (1st) of each month. Payment confirms continued access to the Service for the covered month.

If invoices are not paid by the due date, Rolaf may charge interest at a monthly rate of one and a half percent (1.5%) or eighteen percent (18%) annually, starting from the billing date.

If the client fails to pay outstanding balances following written notice, Rolaf reserves the right to suspend or terminate the Service. Suspension does not release the client from any prior or future payment obligations.

Term and Renewal: The Service subscription is valid for one (1) month and automatically renews for successive one-month periods unless terminated in accordance with this Policy.

5. Intellectual Property

All elements of the Service—including interfaces, features, databases, source code, trademarks, and logos—are the exclusive property of Rolaf. No reproduction, distribution, or modification of these elements is permitted without prior written consent.

6. Confidentiality and Data Protection

Rolaf is committed to maintaining the confidentiality and security of client data in accordance with its Privacy Policy. The client may review this policy at any time.

Appropriate technical and organizational measures are implemented to protect data against loss, unauthorized access, disclosure, or alteration.

7. Service Level Agreement (SLA)

Rolaf guarantees a 99.9% uptime on a monthly basis. In case of unplanned downtime, the client may request a service credit equal to one (1) day of subscription fees for each full or partial hour of downtime, provided a written request is submitted within fifteen (15) days of the incident.

To be eligible, the client's account must be in good standing. The credit will be applied to the following month's invoice and represents the client's sole remedy for SLA breaches.

8. Data Backup and Retrieval

Rolaf performs regular backups of all stored data to ensure integrity and availability. Upon termination, the client may request a copy of their data in a standard format (CSV, Excel, or equivalent) within thirty (30) days following account closure. A reasonable administrative fee may apply for data extraction and transfer. After this period, Rolaf reserves the right to permanently delete all related data.

9. Limitation of Liability

To the fullest extent permitted by law, Rolaf's total liability for any damages arising from the use of the Service shall not exceed the total amount paid by the client during the month in which the claim arose.

In no event shall Rolaf be liable for indirect, incidental, special, or punitive damages, including loss of profits, data, or opportunities.

10. Force Majeure

Neither party shall be held liable for failure to perform obligations due to force majeure, including but not limited to power outages, ISP failures, natural disasters, war, government action, or major cyberattacks. Obligations shall be suspended for the duration of such events.

11. Termination

By the Client: The client may terminate the subscription at any time with thirty (30) days' written notice. Fees for the notice period remain payable.

By Rolaf: Rolaf may suspend, restrict, or terminate the Service at any time upon reasonable written notice, including but not limited to:

Non-payment of amounts due within ten (10) calendar days of the due date;
Breach of any provision of this Policy (ten [10] calendar days);
Insolvency or bankruptcy of the client (no notice required).

12. Technical Requirements and Safe Use

Use of the Service requires access to a computer (PC or Mac), tablet, or smartphone, as well as a continuous Internet connection. The client is responsible for acquiring and maintaining their hardware and Internet access.

Although the Service can be used on a smartphone, optimal use is recommended on a computer or tablet. The client must ensure all employees use the Service safely and in compliance with applicable laws, including road safety regulations.

13. Modifications

Rolaf reserves the right to modify this Policy at any time. Clients will be notified electronically of material changes. Continued use of the Service after such modifications constitutes acceptance.

14. General Provisions

Assignment: Rights and obligations under this Policy bind and benefit both parties and their successors, assigns, and transferees.

Notices: All notices or communications under this Policy must be in writing and are deemed properly delivered when sent by email or prepaid registered mail to the recipient's address as listed in the annexes.

Governing Law and Language: This Policy shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada. The parties expressly agree that this Policy and all related documents shall be drafted in English.

Entire Agreement: This Policy constitutes the entire agreement between the parties and supersedes all prior communications, whether verbal or written.