Our Privacy Policy

Privacy Statement - Last updated April 24, 2025

The purpose of this privacy policy is to inform users about the processing of personal data that we collect and how it is used through our website rolaf.ca, as well as the processing of personal data within our company. Logiciel Rolaf inc. strictly complies with Quebec's Bill 25 regarding the protection of personal data. This privacy policy also details our commitment and the measures taken to ensure the security of your personal information.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase a service from us, as part of the buying/selling process, we collect the personal information you provide to us such as your corporate name/trade name as well as your name, street address and email address. When you browse our website, we automatically receive your IP (Internet Protocol) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our service, new services and products and other updates.

SECTION 2 – CONSENT

How do you obtain my consent?

When you provide us with personal or business information to complete a transaction, verify your credit card, place an order, we assume that you consent to our collecting it and using it for that specific reason only. If we ask for your personal or business information for a secondary reason, such as marketing, we will either ask you directly for your express consent or we will provide you the opportunity to say no.

How can I withdraw my consent?

If after you have given us consent, you change your mind, you may withdraw your consent for us to contact you, for the ongoing collection, use or disclosure of your information, at any time, by contacting us at soutien@rolaf.ca or by mailing us at 130 rue du Parc, Rosemère, Québec, J7A 4B9.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

When you make your purchase using our electronic payment gateway, Logiciel Rolaf then transfers responsibility for the transaction to its payment processor. In doing so, Logiciel Rolaf does not retain any information regarding your credit card. Logiciel Rolaf's direct payment processor adheres to the standards set by PCI-DSS, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the best services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how they treat your personal information. In particular, remember that certain providers may be subject to a different state jurisdiction than you or us. Therefore, if you choose to proceed with a transaction involving the services of a third-party provider, your information may consequently be subject to the laws of the country, province or territory in which the service provider or its facilities are located. As an example, if you are located in the United States and your transaction is processed by a payment gateway located in Canada, the personal information used in completing the transaction may be subject to disclosure under Canadian legislation. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links: When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements carefully.

SECTION 6 – SECURITY

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using SSL encryption technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement generally accepted industry standards.

SECTION 7 – AGE OF CONSENT

By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.

SECTION 9 - QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information, please contact our Privacy Compliance Officer at soutien@rolaf.ca, or by mail at Logiciel Rolaf, 130 rue du Parc, Rosemère, Québec, J7A 4B9.

SECTION 10 - COOKIE POLICY

WHAT IS A COOKIE?

A cookie is a small file that a website asks your browser to store on your computer or device. The cookie allows the website to "remember" your actions or preferences over time. Most internet browsers support cookies; however, users can set their browser to refuse certain types of cookies or specific cookies. In addition, users can delete cookies at any time.

For more general information about cookies, see the Wikipedia article on HTTP cookies.

HOW DO WE USE COOKIES?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there is no industry standard option for disabling cookies without completely disabling the functionality that they add to this site. It is therefore recommended that you leave cookies enabled if you are not sure whether you need them or not in case they are used to provide a service that you use.

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser's Help for how to do this). Be aware however that disabling cookies may affect the functionality of this and many other websites that you visit.

THE COOKIES WE SET

In order to provide you with a great experience on this website, certain actions are stored in a cookie so that they can be remembered on your next visit. However, please be assured that these cookies do not allow us to identify you personally or give us access to your computer.

THIRD-PARTY COOKIES

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

Google Analytics

This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

Retargeting: Google AdWords and Facebook Ads - Rolaf.ca also uses third-party cookies for advertising and retargeting purposes, such as Google Adwords and Facebook pixel cookies. This means you will likely see ads from Rolaf on the internet, particularly on the Google Content Network (GCN) and on Facebook. As always, we respect your privacy and we do not collect any data that allows us to identify you through Google or any other retargeting platform.

Tawk.to

Rolaf.ca uses Tawk.to, an external private messaging chat tool, which allows us to offer better customer service. Tawk.to uses its own cookies for its proper functioning.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If Logiciel Rolaf inc. is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

MORE INFORMATION

We hope this clarifies things for you. If you would like to obtain more information, please do not hesitate to contact us.